Hard Services Manager (Facilities Management)

Kingdom of Saudi Arabia (KSA)

Job Informations

Location

Kingdom of Saudi Arabia (KSA)

Job Title

Hard Services Manager (Facilities Management)

Reports To

Facilities Director / Operations Manager

Date Posted

27 Feb, 2025

Desired Skills

Excellent leadership and team management skills, with the ability to motivate and direct teams effectively.
Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Client-focused mindset with the ability to manage client relationships and ensure satisfaction.
Proficiency in MS Office and facilities management software.

Job Summary

We are seeking an experienced and dynamic Hard Services Manager with a strong background in pre-mobilization for facilities management projects. The ideal candidate will have in-depth knowledge of HVAC, High & Low Voltage Electrical, Fire Fighting, Plumbing & Pumps, Low Current Systems and Civil works. This role also requires experience in client interaction, raising invoices for MEP works, and ensuring client satisfaction. The Hard Services Manager will oversee technical aspects, manage teams, ensure smooth project mobilization, and drive operational efficiency across various facilities. The role also requires proficiency in CAFM (Computer-Aided Facilities Management) and CMMS (Computerized Maintenance Management Systems). The Hard Services Manager will be responsible for managing KPIs, maintaining PPM (Planned Preventive Maintenance) schedules, and driving operational efficiency across various facilities.

Job Responsibilities :

Pre-Mobilization:
• Lead the technical planning and pre-mobilization activities for new facilities management projects, ensuring all hard services requirements are in place prior to project commencement.
• Develop detailed pre-mobilization checklists, including resource allocation, equipment preparation, and staff scheduling for HVAC, High & Low Voltage Electrical, Fire Fighting, Plumbing & Pumps, Low Current Systems and Civil works.
• Conduct risk assessments and prepare contingency plans to ensure readiness for all hard service components.
Snag List Preparation:
• Prepare detailed snag lists for facilities management projects, ensuring all outstanding works and defects related to HVAC, High & Low Voltage Electrical, Fire Fighting, Plumbing & Pumps, Low Current Systems and Civil works are documented and addressed before handover.
• Liaise with contractors and service providers to ensure timely resolution of snag list items, ensuring quality control and compliance with project specifications.
Client Interaction & Satisfaction:
• Serve as the primary point of contact for clients regarding hard services, addressing any technical issues, concerns, or inquiries promptly and professionally.
• Regularly engage with clients to assess their satisfaction with hard services delivery, ensuring that expectations are met or exceeded.
• Resolve any disputes or concerns related to technical services, providing timely updates and solutions to maintain strong client relationships.
Invoice & Payment Follow-Up:
• Prepare and raise accurate invoices for MEP (Mechanical, Electrical, Plumbing) works completed, ensuring alignment with contractual terms and services rendered.
• Coordinate with the finance team to follow up on payments with clients, ensuring timely collection of dues.
• Maintain a detailed record of invoicing and payments, resolving any discrepancies or client queries related to billing.
Technical Expertise:
• Oversee the operation, maintenance, and troubleshooting of HVAC, High & Low Voltage Electrical, Fire Fighting, Plumbing & Pumps, Low Current Systems and Civil works across various facilities.
• Provide technical guidance and support to maintenance teams for corrective and preventive maintenance activities in line with industry standards and regulations.
• Monitor and evaluate the performance of all technical systems to ensure efficiency, safety, and compliance with local standards and best practices.
Team Management & Training:
• Lead and manage a team of technical staff, ensuring that all personnel are well-trained and equipped to handle complex maintenance and operational tasks.
• Develop and implement training programs for the technical teams to enhance their skills in MEP systems, safety procedures, and operational best practices.
• Ensure effective communication and coordination between technical teams and other departments.
Budgeting & Cost Control:
• Assist in the preparation of budgets for hard services, including forecasts for material and labor costs, preventive maintenance schedules, and repair works.
• Monitor actual spending versus budget and implement cost-saving measures where possible, while maintaining high-quality standards.
Compliance & Documentation:
• Ensure compliance with local regulations, codes, and safety standards for all technical systems, including fire safety, electrical safety, and environmental standards.
• Maintain accurate records and reports for all maintenance activities, inspections, and incidents.

Job Requirements :

Educational Background:
• Bachelor's degree in Mechanical / Electrical Engineering
• Professional certifications in Facilities Management or PMP are a plus.
Experience:
• A minimum of 7-10 years of experience in facilities management with hands-on experience in pre-mobilization for large-scale projects.
• Strong technical knowledge of HVAC, High & Low Voltage Electrical, Fire Fighting, Plumbing & Pumps, Low Current Systems and Civil works.
• Experience in preparing and managing snag lists for technical projects.
• Proven experience in client interaction, raising invoices for MEP works, and following up on payments.
• Experience using CAFM and CMMS systems for managing and tracking maintenance activities.
Additional Requirements:
• Strong knowledge of health and safety standards, particularly in relation to mechanical and electrical services.
• Ability to travel to different project sites as needed.
• Strong communication and interpersonal skills to liaise effectively with clients and internal teams.

Kingdom of Saudi Arabia (KSA)