Soft Services Manager

Kingdom of Saudi Arabia (KSA)

Job Informations

Location

Kingdom of Saudi Arabia (KSA)

Job Title

Soft Services Manager

Reports To

Facilities Director / Operations Manager

Date Posted

27 Feb, 2025

Desired Skills

Leadership and Team Management
Health & Safety Compliance
Client Focus and Relationship Management
Budgeting and Cost Control
Attention to Detail
Problem-Solving and Decision-Making

Job Summary

The Soft Services Manager is responsible for overseeing the day-to-day operations of soft services (Waste Management, Commercial Cleaning & House Keeping, Façade Cleaning Services, Catering & Pantry Services, Landscaping & Pest Control) ensuring compliance with company standards and statutory regulations. The ideal candidate will be BICSc-certified as an Assessor Trainer, with proven experience in developing training modules and ensuring the highest standards of health, safety, and hygiene in accordance with company and legal requirements, including COSHH regulations. Good understanding of CMMS / CAFM Good knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001

Job Responsibilities :

Management of Soft Services:
• Oversee the day-to-day running of site soft services, including catering, cleaning, and hygiene services, ensuring all services meet the agreed quality standards.
• Manage and lead the soft services team to deliver exceptional service to clients and stakeholders, with a focus on customer satisfaction.
Training & Development:
• Develop and implement comprehensive training modules for soft services staff, ensuring they are aligned with industry best practices and compliant with BICSc standards.
• Preparation of site standard operating procedures (SOPs)
• Train and assess team members in soft services skills, health & safety, and company procedures, acting as an in-house BICSc Assessor Trainer.
Compliance & Health and Safety:
• Ensure full compliance with statutory regulations, company policies, and procedures, including safe systems of work, health and safety protocols, hygiene standards, fire safety, and COSHH (Control of Substances Hazardous to Health) requirements.
• Conduct regular audits and risk assessments to monitor compliance and identify areas for improvement.
Resource & Budget Management:
• Manage resources, including staffing levels, materials, and equipment, to ensure the efficient and cost-effective delivery of services.
• Monitor and control budgets, ensuring all soft services are delivered within the agreed financial constraints.
Stakeholder Management:
• Collaborate closely with internal teams, clients, and suppliers to ensure that soft service requirements are consistently met and exceeded.
• Address and resolve client concerns, ensuring timely and effective solutions are implemented.
• Coordinates closely with Client / Help Desk personnel to identify soft service’s needs & actions as appropriate
• Provides documentation/coordination support for the procurement, deployment & mobilization of additional works

Job Requirements :

BICSc Assessor Trainer Certification (essential).
Proven experience in developing and delivering training programs.
Client-focused mindset with the ability to manage client relationships and ensure satisfaction.
Excellent leadership and team management skills, with the ability to motivate and direct teams effectively.
Proficient in using MS Office and CAFM and CMMS systems software.
Minimum 10 years of experience in managing soft services (Waste Management, Commercial Cleaning & House Keeping, Façade Cleaning Services, Catering & Pantry Services, Landscaping & Pest Control) with a focus on compliance and team development.
Experience in preparing and implementing training modules for staff in line with BICSc standards.

Kingdom of Saudi Arabia (KSA)